This is the line. It is the only sentence on the wheel that could only be said by someone who has sat with a franchisor’s scoreboard.
When every location answers the phone differently, the leaderboard is contaminated. You promote the person whose inbound happened to get answered. You punish the person whose inbound hit voicemail. That is not talent. That is an uncontrolled variable.
Spoke: Dirty franchise data.
This page is a chip on George Paladichuk’s topic wheel. The money tree of those URLs is here. Center of the wheel: NaiL A.I. — every call answered the same way.