Celebrate the operator, then ask the only useful question: was the phone the same as last month?
If the record happened because inbound finally got answered, that is the dirty-data spoke wearing a party hat. If it happened because they ran a better process on a standard phone, that is a system you can copy.
Spoke: Rooms you’re in.
This page is a chip on George Paladichuk’s topic wheel. The money tree of those URLs is here. Center of the wheel: NaiL A.I. — every call answered the same way.