Mike Potts already recorded this (27 views — buried). Clip the failure-mode list. Run it to VP Franchise Ops.
Software does not fail in franchise because the code is clever. It fails because franchisees will not run a tool that the field did not help design, and because ‘the system’ was never how the phone actually got answered. This video is already in the can. It needs a home, a title, and a boost — not another shoot.
Spoke: Dirty franchise data.
This page is a chip on George Paladichuk’s topic wheel. The money tree of those URLs is here. Center of the wheel: NaiL A.I. — every call answered the same way.