This already exists as a Short (839 views). The long-form version is the same idea: the miss never becomes a row in the report the franchisor reads.
If it is not on the dashboard, it is not a meeting. Franchise ops manages what the scoreboard shows. A missed call that never became a ticket is invisible, so the leak continues while everyone argues about marketing spend.
Spoke: The missed-call leak.
This page is a chip on George Paladichuk’s topic wheel. The money tree of those URLs is here. Center of the wheel: NaiL A.I. — every call answered the same way.